Terms and Conditions

01227 730242

The English Cottage
Garden Nursery Ltd.
Kent. UK. Tel. 01227 730242

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Payments made online are processed using 128 bit encryption and secure server.

TERMS AND CONDITIONS

All contact with our customers is usually via e-mail - therefore if you have placed an order please check your e-mail regularly!

How Do I Order?

Ordering is easy! Simply follow instructions to choose the items you require. You can view your order at any time by clicking on the basket icon. During the checkout process you will be asked for various details pertaining to your wedding/event as applicable. You will also have the opportunity to advise us of anything you think we should know, eg, where the item can be left if you are out, changes to text etc.

If you experience problems ordering please do not hesitate to contact us on 01227 730242 and we will help you. If it is the website that is causing the problem please, again, call us and your order can be sorted out over the phone.
Which brings us to the next point - ordering options:
1. Online via the website
2. Over the phone
3. By post - simply phone, email or post your order with a cheque for the relevant amount including delivery.
Once you have ordered, and payment has been accepted, you will receive an automated confirmation email from us detailing your order. You will also receive a payment confirmation email from Worldpay (if you paid by credit/debit card) or Paypal (if you chose that payment option). At a later stage you will receive an email from the nice lady in the office advising when your order will be sent. If your order is being sent via courier you will be given an exact delivery date (which can be changed if inconvenient).

Payment Options

RBS Worldpay
is our payment processor for credit and debit card payments. Therefore please choose Worldpay as your payment option if you are paying by card. Your payment via Worldpay is highly encrypted, secure and private. We don t see your financial information at all. Once payment has been made you will receive an automated email from us detailing your order and a payment confirmation email from Worldpay.
Paypal
If you have a Paypal account you may wish to pay using that. Simply select Paypal as your payment option. Once ordering is complete you will receive an automated email from us detailing your order and a payment confirmation email from Paypal confirming your payment.
Phone
If you prefer you can order online but pay over the phone - during checkout there will be the option to choose phone payment. Alternatively you can find what you want in the shop and then do the whole ordering process over the phone. Worldpay will be used to process the payment, using the same high security and encryption as if you paid online. Once payment is made, your credit/debit card details will be destroyed.
Cheque
Finally, although going out of fashion these days, you can still pay by cheque. If you order online there will be the option to select cheque payment during checkout. We will thenreceive a copy of your order and can tie it up with the cheque when it arrives. Alternatively you can email or phone your order through and then send a cheque.

Please make your cheque payable to The English Cottage Garden Nursery Ltd and send to Eggarton Cottages, Eggarton Lane, Godmersham, Kent, CT4 7DY.

Delivery Charges

Clicking the delivery image on the right will explain the delivery charges. We try to keep these as low as possible and often end up subsidising them a bit anyway! The delivery charge applied to your order will be displayed during checkout before your order is finalised so that you know exactly what you are paying. If you have any questions regarding delivery please call us on 01227 730242.

How Long Before I Get My Order?

Non-personalised items such as paper will usually be sent the same day or next.
Personalised items such as invites and favours take a little bit long. We try to get them out within a week or so. However, at peak times (spring to late summer) it could take a couple of weeks or more – however, you will always get an email with a delivery date so you know exactly how long your order will take. Urgent orders with an imminent wedding day can normally be accommodated at short notice and we have always managed to get such order out on time, even with only a few days to the wedding!

REFUNDS/RETURNS

Due to the personalised and individual nature of each order, we regret refunds cannot be made unless the items are faulty in any way.
However, there may be occasions when a refund is applicable and this will be applied at our discretion if necessary.

SECURITY

Our online shop operates in an extremely secure environment, using Worldpay as our payment processor for credit/debit card payments. Paypal payments are similarly extremely secure. Whichever option you choose for making your payment, you will be taken to their respective secure payment pages to complete your purchase.

Is Wildflower Favours Open to the Public ?

Sorry, but we are not open to the public.

Provenance of Our Seeds

All wildflower seed supplied is of UK origin. Seeds contained in the plantable paper have their origins internationally.

Data Protection

Rest assured that we do not share your details with anyone and your financial details are destroyed if you pay over the phone

How Environmentally-friendly Are We as a Wedding Business and Wildflower Nursery?

• Wherever possible we use recycled packaging
• Office stationery is recycled
• We have just invested in a solid ink printer which has a number of eco-friendly features
• We only ever use peat-free compost
• Wedding favours are made as much as possible from recycled or tree-free paper products
• Old pots, trays and labels are recycled until they wear out!
• British flora and fauna is our priority so the majority of plants we grow are native to this country to provide the best possible help for our native wildlife
• Similarly we only use seed of native provenance
• Water is collected in water butts and used as much as possible around the nursery
• We are pleased to support Bumblebee Conservation Trust, Butterfly Conservation and Kent Wildlife Trust

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